What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have been going to Hear Again Center I’m Simsbury for probably 20 yrs. The office always accommodating to my tight schedule, willing to take me in for late appointments . Never feel rushed, Dr April always concerned that my aid is working properly and that I like my settings....

Jimmy Mac, on Google

Extremely happy with my first appointment at Hear Again. Greeted by two Admin Assts who were both friendly and helpful. My time with Dr. April LaBelle was much more than I expected. Very thorough and very helpful. I was impressed with the level of detail explanations and time she afforded...

carol storey, on Google

Dr. April was thorough, professional and patient. She explained everything I needed to know very clearly. Both she and Kristen were personable and friendly. I am glad I chose the Hear Again Center in Simsbury!

Carol Mathis, on Google

I have use Hair Again every since it changed hands from the original owner. It has been my provider of hear equipment since I moved to Connecticut. April is the audiologist and make you comfortable with the fact that you need hearing aid. She spend whatever time needed to make...

Theodore Fichtenholtz, on Google

My first time going to an audiologist. Kristin and Ariel put me at ease. Ariel preformed the various tests then explained the results in detail. She answered my questions to my satisfaction.

John M, on Google

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